Booking a Property is very different from booking a regular hotel room, especially with regard to payments and cancellations. No need to settle a payment if you do not accept these terms and conditions – do please read the following conditions carefully. Once your payment received it means you agreed and accepted the following.
Each time a Guest books a Property through «Villa2be», the Guest is deemed to have agreed to these terms and conditions. The Rental Contract is not effective until «Villa2be» has confirmed the Guest’s booking in writing.
When the Guest makes a booking request, the Guest must make the appropriate deposit payment to «Villa2be» within 5 working days of availability confirmation. The following deposit payment must be received by «Villa2be» on the time stated in the Invoice/ Booking confirmation. Invoice issued by «Villa2be» for each individual booking is a part of agreement between the Guest and the Owner.
For rentals beginning more than 30 days (depends on the villa and rental season) after the date of the booking request – a deposit of 50% of the total rental amount is payable.
For rentals beginning 60 days (depends on the villa and rental season) or less after the date of the booking request – the total rental amount is payable as a deposit.
If the required deposit payment is not received within the 5 working day period, «Villa2be» reserves the right to avoid the Guest’s booking request.
Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 30/60 days (depends on the villa and rental season) before the scheduled arrival date.
If payments are not made on or before the due dates stated in Invoice/Booking confirmation as required herein, the Owner or the Owner’s Representative may cancel the booking, in which case this Rental Contract will be thereby terminated without any further notice required. Cancellation charges may apply as detailed below.
The cost of electricity, mains water, cleaning and garden supplies, and local taxes are included in rental rates.
There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the Guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail.
Services included in rental rates, described in Invoice/Booking confirmation for every particular booking.
The transfer and other concierge services are extra cost.
Confirmation details, the Property address, contact details of the Owner or Owner’s Representative, transfer arrangements and directions to the Property will be sent to the Guest in a reservation voucher when full payment is received. This voucher, along with the Guest’s passport, need to be presented upon arrival.
Typical check-out and check-in times are 12:00 noon and 3:00pm respectively unless stated otherwise in Invoice/Booking confirmation.
«Villa2be» will work with the Owner or Owner’s Representative to try to accommodate the Guest’s actual arrival and departure times, subject to availability.
Please do advise «Villa2be» Typical check-out and check-in times are 12:00 noon and 3:00 pm respectively unless stated otherwise in Invoice/Booking confirmation.
Please do advise «Villa2be» of any changes to the Guest’s schedule so every effort can be made to accommodate them.
Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately.
Loud music, noisy parties are strictly prohibited after 22:00 and on special days follow local authority’s regulations base on particular social/religious rules applicable in property location.
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.
Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither «Villa2be», the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.
If the Guest wishes to cancel a confirmed booking, written notice (via e-mail) of cancellation must be sent to «Villa2be». All cancellation notices received by «Villa2be» will be acknowledged in writing (by email).
Cancellation of a booking includes but is not limited to:
— Cancellation of one or more days of a booking;
— An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking;
In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
— 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
— 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
— 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
The applicable amount will be deducted from the deposit and moneys paid, and «Villa2be» will refund any remaining balance to the Guest.
In the unlikely event that «Villa2be» is unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, «Villa2be» reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest.
Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform the Owner or Owner’s Representative immediately who will endeavor to put things right. Should the Owner or Owner’s Representative not address the Guest’s problem satisfactorily; please contact «Villa2be» promptly.
In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, «Villa2be» and the Owner will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.
The descriptions, assessments and/or ratings of Properties and surrounding locations that «Villa2be» publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received.
However, «Villa2be» cannot be held responsible for any modifications to the Properties or inaccuracies. Where «Villa2be» publishes or refers to descriptions, assessments and/or ratings, another guest’s reviews of the Property either by «Villa2be» or by third parties, these ratings are for information purposes only and «Villa2be» will not be held responsible for any reliance placed on these ratings.
In no case will «Villa2be», the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.